Supporting Our Customers
Frequently Asked Questions for Breathe
Our Customer Service and Technical Support teams have compiled a list of the most common queries and questions they have answered to help you receive a great, trouble-free Internet connection. We are confident that most of your queries would have been covered here so please try to find the solution to your problem by browsing our frequently asked questions before contacting either our Customer Services or Technical Support teams, it could save you both time and money.
General Broadband Dial-Up Pay As You Go
Q. Where can I find help when I need it on Breathe?
A. If you have any technical issues you can call our helpful friendly Technical Support team on 0906 067 0035. Calls are charged at a premium rate of 60p per minute, lines are open 24 hours per day 7 days a week.
For account problems you can call our Customer Service team on 0871 424 0185. Calls are charged at 10ppm from a standard BT line. Lines are open 8am-6pm, Monday to Friday.
Alternatively you can contact us online via your My Account area.
A. If you have any technical issues you can call our helpful friendly Technical Support team on 0906 067 0035. Calls are charged at a premium rate of 60p per minute, lines are open 24 hours per day 7 days a week.
For account problems you can call our Customer Service team on 0871 424 0185. Calls are charged at 10ppm from a standard BT line. Lines are open 8am-6pm, Monday to Friday.
Alternatively you can contact us online via your My Account area.
Q. Can I use my existing email with a Breathe connection?
A. You may use Outlook Express or any other mail program to retrieve your existing emails through Breathe, assuming that your current Internet Service Provider will allow you to keep your email account open. However, some ISP's will only allow you to retrieve mails from their accounts using their own dial-up
A. You may use Outlook Express or any other mail program to retrieve your existing emails through Breathe, assuming that your current Internet Service Provider will allow you to keep your email account open. However, some ISP's will only allow you to retrieve mails from their accounts using their own dial-up
Q. What can I do if I cant get to a specific website?
A. Probable causes: The web server address you entered may be incorrect. The server on which the web page is located may be shut down or busy. The web page may no longer exist.
Solution: If you typed the web address, make sure it exactly matches the web address that you were given, including spelling, punctuation and capitalization. If you are following a link or connecting to a page from your "Favourites" list, the problem is probably with the web page itself, not your connection to the Internet. You can try to click the refresh button to refresh the page.
If the computer that stores the web page (the server) was shut down or too busy to handle your first request, it may be able to display the page later.
Check to see if the web page has moved. In some cases, you will be given a "forwarding address", or automatically taken to the new page after a brief wait.
A. Probable causes: The web server address you entered may be incorrect. The server on which the web page is located may be shut down or busy. The web page may no longer exist.
Solution: If you typed the web address, make sure it exactly matches the web address that you were given, including spelling, punctuation and capitalization. If you are following a link or connecting to a page from your "Favourites" list, the problem is probably with the web page itself, not your connection to the Internet. You can try to click the refresh button to refresh the page.
If the computer that stores the web page (the server) was shut down or too busy to handle your first request, it may be able to display the page later.
Check to see if the web page has moved. In some cases, you will be given a "forwarding address", or automatically taken to the new page after a brief wait.
Q. What is the Breathe News Server address?
A. Breathe do not operate a news (NNTP) server.
A. Breathe do not operate a news (NNTP) server.
Q. How do I access the My Account area so that I can manage my account with you?
A. In order to access your My Account area please use visit http://www.breatheinternet.com/billing.html It may be worth copying this address into your favourites so it is easily accessible.
A. In order to access your My Account area please use visit http://www.breatheinternet.com/billing.html It may be worth copying this address into your favourites so it is easily accessible.
Q. Can I access my emails through the web?
A. Yes. We have an extensive online Webmail facility. To access your email online please visit http://webmail.breathe.com/.
A. Yes. We have an extensive online Webmail facility. To access your email online please visit http://webmail.breathe.com/.
Q. Can I pay by Direct Debit?
A. No. We currently only collect payment by Debit or Credit card. We are planning to offer Direct Debit in the future and will notify all customers when it becomes available.
A. No. We currently only collect payment by Debit or Credit card. We are planning to offer Direct Debit in the future and will notify all customers when it becomes available.